Workshop Efficiency

The Future of the Service Advisor: How Technology and VSAs Are Changing the Game

By: Bailey Walters Published on: 21/01/2026

The automotive industry is changing faster than ever. New tech, AI, and automation are popping up everywhere, promising to make life easier for workshops. But here’s the truth: while these tools are powerful, they’re not a magic fix on their own.

Workshop Efficiency

How to Train (or Become) a Top-Notch Service Advisor

By: Bailey Walters Published on: 18/12/2025

A great service advisor is more than just a friendly face at the front desk.

Workshop Efficiency

Common Myths About Service Advisors (and the Truth Behind Them)

By: Bailey Walters Published on: 11/11/2025

Ever heard someone say, “Service advisors are just receptionists,” or “Only big shops need one”? If you’ve been around the automotive industry long enough, you’ve probably heard it all. The problem is, these myths can hold your business back, especially if you’re trying to do everything yourself, or you think a Virtual Service Advisor (VSA) “won’t work for my shop.” Let’s set the record straight.

Workshop Efficiency

How Service Advisors Build Trust with Customers (And Why You Don’t Have to Do It All Yourself)

By: Bailey Walters Published on: 30/09/2025

Every workshop owner dreams of a loyal customer base, people who trust your advice, approve necessary repairs without a second thought, and keep coming back year after year. But building that kind of trust isn't just about fixing cars well; it's about consistent communication, transparency, and making customers feel valued.

Workshop Efficiency