The Future of the Service Advisor: How Technology and VSAs Are Changing the Game
By: Bailey Walters Published on: 21/01/2026The automotive industry is changing faster than ever. New tech, AI, and automation are popping up everywhere, promising to make life easier for workshops. But here’s the truth: while these tools are powerful, they’re not a magic fix on their own.
How to Train (or Become) a Top-Notch Service Advisor
By: Bailey Walters Published on: 18/12/2025A great service advisor is more than just a friendly face at the front desk.
Common Myths About Service Advisors (and the Truth Behind Them)
By: Bailey Walters Published on: 11/11/2025Ever heard someone say, “Service advisors are just receptionists,” or “Only big shops need one”? If you’ve been around the automotive industry long enough, you’ve probably heard it all. The problem is, these myths can hold your business back, especially if you’re trying to do everything yourself, or you think a Virtual Service Advisor (VSA) “won’t work for my shop.” Let’s set the record straight.
How Service Advisors Build Trust with Customers (And Why You Don’t Have to Do It All Yourself)
By: Bailey Walters Published on: 30/09/2025Every workshop owner dreams of a loyal customer base, people who trust your advice, approve necessary repairs without a second thought, and keep coming back year after year. But building that kind of trust isn't just about fixing cars well; it's about consistent communication, transparency, and making customers feel valued.
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