Common Myths About Service Advisors (and the Truth Behind Them)
By: Bailey Walters Published on: 11/11/2025Ever heard someone say, “Service advisors are just receptionists,” or “Only big shops need one”? If you’ve been around the automotive industry long enough, you’ve probably heard it all. The problem is, these myths can hold your business back, especially if you’re trying to do everything yourself, or you think a Virtual Service Advisor (VSA) “won’t work for my shop.” Let’s set the record straight.
How Service Advisors Build Trust with Customers (And Why You Don’t Have to Do It All Yourself)
By: Bailey Walters Published on: 30/09/2025Every workshop owner dreams of a loyal customer base, people who trust your advice, approve necessary repairs without a second thought, and keep coming back year after year. But building that kind of trust isn't just about fixing cars well; it's about consistent communication, transparency, and making customers feel valued.
How a VSA Can Save Your Workshop Time and Money
By: Bailey Walters Published on: 09/09/2025You want to grow, but you’re stuck in the weeds, chasing bookings, following up on quotes, and sorting out paperwork after hours. Here’s the good news: a Virtual Service Advisor (VSA) is the shortcut you’ve been looking for.
Why VSAs Are the Secret Weapon for Accurate, Profitable Quotes
By: Bailey Walters Published on: 26/08/2025Most workshops don’t realise that quoting is a skill in itself, and it’s one that Virtual Service Advisors (VSAs) are often better at than even experienced in-house service advisors.
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