The Difference Between a Service Advisor and a Virtual Service Advisor (VSA)

The Difference Between a Service Advisor and a Virtual Service Advisor (VSA)By: Bailey Walters Published on: 22/07/2025

A VSA does almost everything a traditional service advisor does, but remotely. They’re trained in the same systems, know the industry, and can handle bookings, quotes, follow-ups, and even parts sourcing from anywhere.

Workshop Efficiency
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The Difference Between a Service Advisor and a Virtual Service Advisor (VSA)

What Does a Service Advisor Actually Do?

What Does a Service Advisor Actually Do?By: Bailey Walters Published on: 08/07/2025

Let’s break down what a service advisor does, how these tasks can be handled virtually, and what you can do, no matter your setup. To deliver top-notch customer service, get cars out the door faster, and put more money in your bank account.

Workshop Efficiency
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What Does a Service Advisor Actually Do?

Why Retaining Customers is Easier Than Finding New Ones (And How to Do It Right)

Why Retaining Customers is Easier Than Finding New Ones (And How to Do It Right)By: Bailey Walters Published on: 10/06/2025

Here’s the truth: repeat business doesn’t happen by accident, it happens by design. A structured, proactive service approach can significantly boost customer retention without the need for expensive marketing campaigns.

Workshop Efficiency
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Why Retaining Customers is Easier Than Finding New Ones (And How to Do It Right)

The Hidden Costs of Poor Workflow Management in Automotive Workshops

The Hidden Costs of Poor Workflow Management in Automotive WorkshopsBy: Bailey Walters Published on: 13/05/2025

In this post, we’ll break down the hidden costs of poor workflow management, what common mistakes you might be making, and how structured processes and automation can help you recover lost revenue.

Workshop Efficiency
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The Hidden Costs of Poor Workflow Management in Automotive Workshops
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