A VSA does almost everything a traditional service advisor does, but remotely. They’re trained in the same systems, know the industry, and can handle bookings, quotes, follow-ups, and even parts sourcing from anywhere.
Let’s break down what a service advisor does, how these tasks can be handled virtually, and what you can do, no matter your setup. To deliver top-notch customer service, get cars out the door faster, and put more money in your bank account.
Here’s the truth: repeat business doesn’t happen by accident, it happens by design. A structured, proactive service approach can significantly boost customer retention without the need for expensive marketing campaigns.
In this post, we’ll break down the hidden costs of poor workflow management, what common mistakes you might be making, and how structured processes and automation can help you recover lost revenue.
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