Legal

Terms and Conditions

Last updated: August 2026

Agreement to Our Legal Terms

We are WorkWise Auto Solutions PTY LTD, doing business as WorkWise Auto Solutions and WWAS, referred to in these Legal Terms as “Company”, “we”, “us” or “our”. We are a company registered in Australia at Level 1/33-35 Palmer Street, South Townsville QLD 4810, Australia.

We operate the website https://www.workwiseautosolutions.au,the mobile application WorkWise Elite, and any other related products and services that refer or link to these Legal Terms.

WorkWise Elite provides two-way text messaging and social inbox management, pre-built SMS templates, CRM and email marketing tools, web chat functionality, user access, reputation and Google My Business management, media file storage, automated service and registration reminders with automated review requests, secure payment processing links, social media scheduling tools, and other features to help automotive service and repair businesses manage customer relationships and marketing.

If you are a paying customer or subscriber of WorkWise Auto Solutions, your use of the WorkWise platform may also be governed by a separate WorkWise Service Order Form, Proposal or Terms of Service Agreement. To the extent of any inconsistency between these Legal Terms and any signed or accepted WorkWise Service Order Form, Proposal or Terms of Service Agreement, the Service Order Form, Proposal or Terms of Service Agreement will prevail to the extent of the inconsistency.

By accessing or using the Services, you agree to be bound by these Legal Terms. If you do not agree with these Legal Terms, you must not access or use the Services.

1. User Representations

By using the Services, you represent and warrant that:

  1. all registration information you submit will be true, accurate, current and complete;
  2. you will maintain the accuracy of such information and promptly update it as necessary;
  3. you have the legal capacity to agree to these Legal Terms;
  4. you will comply with these Legal Terms and all applicable laws and regulations;
  5. you are at least 18 years old;
  6. you will not access the Services through automated or non-human means, whether through a bot, script or otherwise, except as expressly permitted by us in writing;
  7. you will not use the Services for any illegal or unauthorised purpose; and
  8. your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any current or future use of the Services.

2. User Registration

Certain parts of the Services may require you to register with us. You agree that the information you provide to us upon registration and at all other times will be true, accurate, current and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must notify us immediately of any unauthorised use of your account or any other breach of security. We are not responsible for any loss arising from your failure to keep your login details secure, except to the extent caused by our breach of these Legal Terms, negligence or wilful misconduct.

3. Prohibited Activities

You may not access or use the Services for any purpose other than the purpose for which we make the Services available. If you are a business customer, you may use the Services for your internal business purposes in accordance with these Legal Terms and any applicable Order Form, Proposal or Terms of Service Agreement.

As a user of the Services, you agree not to:

  1. systematically retrieve data or other content from the Services to create or compile a collection, compilation, database or directory without written permission from us;
  2. trick, defraud or mislead us or other users, including in any attempt to learn sensitive account information such as passwords;
  3. circumvent, disable or otherwise interfere with security-related features of the Services;
  4. disparage, tarnish or otherwise harm, in our reasonable opinion, us or the Services;
  5. use any information obtained from the Services to harass, abuse or harm another person;
  6. make improper use of our support services or submit false reports of abuse or misconduct;
  7. use the Services in a manner inconsistent with any applicable laws or regulations;
  8. engage in automated use of the system, including using scripts, bots, data mining, data harvesting, data extraction or similar tools, except as expressly permitted by us in writing;
  9. interfere with, disrupt or create an undue burden on the Services or networks connected to the Services;
  10. attempt to impersonate another user or person;
  11. sell or otherwise transfer your profile;
  12. request, solicit or attempt to obtain login credentials or personal financial information from any user;
  13. use the Services to advertise or offer to sell goods or services except as expressly permitted by us;
  14. harass, annoy, intimidate, threaten or cause distress or discomfort to any individual;
  15. upload, post, transmit or make available content that is obscene, offensive, sexually explicit, abusive, racist, hateful, discriminatory, defamatory, misleading, deceptive or unlawful;
  16. violate the rights of others, including intellectual property rights, privacy rights or publicity rights;
  17. probe, scan or test the vulnerability of the Services;
  18. breach or circumvent any security or authentication measures;
  19. access or search the Services by means other than our publicly supported interfaces;
  20. decipher, decompile, disassemble or reverse engineer any software forming part of the Services;
  21. use the Services in a manner that could disable, overburden, damage or impair the Services;
  22. upload viruses or other malicious code;
  23. collect or track personal information of others without lawful authority;
  24. spam, phish, pharm, pretext, spider, crawl or scrape;
  25. create multiple accounts to evade suspension or bans;
  26. use the Services to target, harass or harm minors;
  27. engage in any activity that could be considered child exploitation or child abuse material; or
  28. engage in any other conduct that, in our reasonable judgment, violates these Legal Terms or is otherwise harmful, unethical, fraudulent or illegal.

4. User Content

If the Services allow you to upload, submit, transmit or otherwise make available content, data, messages, files, reviews, comments, images or other materials through the Services, you are solely responsible for that content and must ensure you have all rights, consents and permissions required to provide it. By submitting content through the Services, you represent and warrant that:

  1. your content does not infringe any copyright, trade mark, privacy right, publicity right, confidentiality obligation or other right of any third party;
  2. you have all necessary licences, rights, consents, releases and permissions to submit the content and to allow us to use it for the purpose of operating, providing and improving the Services;
  3. your content is not false, inaccurate or misleading;
  4. your content does not contain viruses, malicious code or harmful material;
  5. your content is not obscene, offensive, abusive, hateful, discriminatory, defamatory or unlawful;
  6. your content does not violate any applicable law or regulation; and
  7. your content does not include information about individuals in a way that breaches privacy, publicity or data protection laws.

We may remove, restrict access to or disable any content if we reasonably consider that it breaches these Legal Terms, applicable law or the rights of any person.

5. Content Licence

You retain ownership of content that you submit to the Services.

By submitting content to the Services, you grant us a non-exclusive, worldwide, royalty-free licence to host, use, reproduce, store, transmit, display and process that content for the purpose of operating, providing, maintaining, improving and promoting the Services.

We will not sell your content as a standalone product. We may use aggregated or de-identified information for analytics, service improvement, security, reporting and business purposes.

6. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information.

By using the Services, you agree that we may handle personal information in accordance with our Privacy Policy.

7. Third-Party Services and Links

The Services may contain links to, or integrations with, third-party websites, platforms, payment processors, CRM systems, email providers, social media platforms or other services.

We are not responsible for the content, availability, accuracy, security, privacy practices or terms of any third-party services.

Your use of third-party services is governed by the applicable third-party terms and policies.

You are responsible for ensuring that you are authorised to connect any third-party account or integration to the Services.

8. Services Management

We reserve the right, but not the obligation, to:

  1. monitor the Services for violations of these Legal Terms;
  2. take appropriate legal action against anyone who violates the law or these Legal Terms;
  3. refuse, restrict access to, limit the availability of or disable any content or account;
  4. remove or disable files and content that are excessive in size or burdensome to our systems; and
  5. otherwise manage the Services in a manner designed to protect the rights and property of us and others and to facilitate proper functioning of the Services.

9. Term and Termination

These Legal Terms remain in full force and effect while you use the Services.

We may, in our reasonable discretion and without notice, deny access to and use of the Services to any person for breach of these Legal Terms, breach of law, security risk, misuse of the Services or non-payment of applicable fees.

If we terminate or suspend your account, you must not create a new account without our written permission.

We may also take appropriate legal action, including civil, criminal and injunctive relief.

10. Modifications and Interruptions

We may change, modify, suspend or discontinue all or part of the Services from time to time.

Where a change is likely to materially affect paid Services during a current subscription period, we will use reasonable endeavours to provide prior notice unless the change is required for security, legal, technical or operational reasons.

We cannot guarantee that the Services will be available at all times. We may experience hardware, software, network or other issues, or need to perform maintenance, resulting in interruptions, delays or errors.

11. Corrections

There may be information on the Services that contains typographical errors, inaccuracies or omissions, including descriptions, pricing, availability and other information.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information on the Services at any time, without prior notice.

12. Disclaimer

Nothing in these Legal Terms excludes, restricts or modifies any consumer guarantee, condition, warranty, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

The Services are provided on an “as-is” and “as-available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use of them, including warranties or conditions of acceptable quality, fitness for purpose, title, non-infringement, accuracy, availability and performance.

We do not warrant that the Services will be uninterrupted, secure, error-free or free from viruses or harmful components.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable to you or any third party for any indirect, consequential, incidental, special, exemplary or punitive loss or damage, or for any loss of profits, revenue, goodwill, data, use, business opportunity or anticipated savings, arising out of or in connection with your use of the Services.

Nothing in these Legal Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, our liability for breach of any non-excludable guarantee is limited, at our option, to resupplying the Services or paying the cost of having the Services supplied again.

Subject to the preceding paragraphs, our aggregate liability to you for all claims arising out of or in connection with the Services is limited to the greater of:

  1. the amount paid by you to us for the Services in the 3 months before the event giving rise to the claim; and
  2. AUD $100.

14. Indemnification

You agree to indemnify and hold us harmless, including our officers, employees, contractors, agents and related bodies corporate, from and against any loss, damage, liability, claim, demand, cost or expense, including reasonable legal costs, arising out of or in connection with:

  1. your content;
  2. your use or misuse of the Services;
  3. your breach of these Legal Terms;
  4. your breach of any representation or warranty in these Legal Terms;
  5. your violation of any third-party right, including intellectual property or privacy rights; or
  6. any harmful act toward another user of the Services.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us. You agree to cooperate with our defence of those claims.

15. Electronic Communications, Transactions and Signatures

Visiting the Services, sending us emails and completing online forms constitute electronic communications.

You consent to receive electronic communications from us and agree that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that the communication be in writing.

You agree to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Services.

16. Governing Law

These Legal Terms and any dispute arising out of or in connection with them are governed by and construed in accordance with the laws of Queensland, Australia.

You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts competent to hear appeals from those courts.

17. Dispute Resolution

Before commencing court proceedings, either party must first give written notice of the dispute to the other party and the parties must use reasonable endeavours to resolve the dispute in good faith within 14 days after that notice.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief.

18. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us in relation to your use of the Services.

Our failure to exercise or enforce any right or provision of these Legal Terms will not operate as a waiver of that right or provision.

These Legal Terms operate to the fullest extent permissible by law.

We may assign any or all of our rights and obligations to others at any time.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void or unenforceable, that provision or part is deemed severable and does not affect the validity and enforceability of the remaining provisions.

19. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

WorkWise Auto Solutions PTY LTD
Level 1/33-35 Palmer Street
South Townsville, Queensland 4810
Australia
hello@workwiseautosolutions.au
(07) 4802 8302