How Service Advisors Build Trust with Customers (And Why You Don’t Have to Do It All Yourself)
By: Bailey Walters Published on: 30/09/2025Every workshop owner dreams of a loyal customer base, people who trust your advice, approve necessary repairs without a second thought, and keep coming back year after year. But building that kind of trust isn't just about fixing cars well; it's about consistent communication, transparency, and making customers feel valued.
How a VSA Can Save Your Workshop Time and Money
By: Bailey Walters Published on: 09/09/2025You want to grow, but you’re stuck in the weeds, chasing bookings, following up on quotes, and sorting out paperwork after hours. Here’s the good news: a Virtual Service Advisor (VSA) is the shortcut you’ve been looking for.
Why VSAs Are the Secret Weapon for Accurate, Profitable Quotes
By: Bailey Walters Published on: 26/08/2025Most workshops don’t realise that quoting is a skill in itself, and it’s one that Virtual Service Advisors (VSAs) are often better at than even experienced in-house service advisors.
Why Every Workshop Needs a Service Advisor (Even Small Ones!)
By: Bailey Walters Published on: 13/08/2025The Secret to Running Smoother, Making More, and Keeping Customers Coming Back.
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