Mechanic Desk Support & Setup Done Properly. The Difference Between a System That Works and One That Creates More Work.
Data migration. Job types. Supplier integrations. Accounting links. Technician checklists. Training. Ongoing support. We handle the lot so your team can get back to what they do best. Turning spanners.
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Installing MechanicDesk Is Easy. Getting The Right Support Isn’t.
Setting it up so it actually works? That's a different story.
We've seen workshops drop good money on software and end up with nobody using it. Not because the software's no good, but because the setup was done wrong. Half the records are missing, the job types make no sense, the pricing's all over the shop, and the team goes back to doing things the old way.
Common setup mistakes:
Incomplete records from your old system
Jobs, customers, vehicles all half-migrated. Staff fills gaps manually.
Job types that don't match your workshop
Generic templates instead of the jobs you actually do.
Pricing that's all over the place
Parts, labour, mark-ups configured inconsistently.
Suppliers not connected properly
No integration with your parts ordering workflow.
Staff workarounds instead of using the system
Back to spreadsheets, phone notes, sticky notes.
You don't have a software problem.
You have a setup problem.
Done right, MechanicDesk runs your workshop. Done wrong, it's just another thing your team has to work around.
Everything. Properly.
We set up every part of your system to match how your workshop actually runs, not how a template thinks it should.
Data Migration & Cleaning
We pull your customers, vehicle history, pricing, and supplier data out of your old system, clean it up, and bring it across properly. Nothing left behind.
Job Types & Checklists
Your job categories and checklists set up to match the work you actually do, not generic templates that don't fit your shop.
Inventory & Pricing
Parts, labour rates, mark-ups, supplier pricing. All dialled in so your quotes are accurate and consistent, every time.
Supplier Integrations
We connect your parts suppliers: Repco, Burson, NAPA, Autopro, hsy, Auto One, and more. Pricing pulls through automatically so ordering's quick and painless.
System Configuration
Workflows, permissions, templates, automations. Everything dialled in so the system works the way your team works, not the other way around.
Accounting Integration
Linked up to MYOB or Xero with your chart of accounts sorted. Invoices sync automatically so the books stay up to date without double-handling.
Mechanic Desk Training & Ongoing Support
We don't just set it up and leave. Your team gets proper training on the system they'll actually be using, and we stick around to make sure it all beds in.
Hands-On Training
Onsite or via Zoom. Scoped to your workshop
Tailored to your team
We work out what your crew needs on a call, then build the training around that.
Techs learn their workflows
Job cards, checklists, quoting. The stuff they'll actually use every day.
Admin & office staff covered
Invoicing, reporting, customer comms. The processes that keep the front end running smooth.
As many sessions as you need
One day, multiple days, follow-ups. Whatever it takes to get your team confident.
Ongoing Support
We stick around until your team's sorted
Regular check-ins
We stay in touch to sort out any questions as they come up in the real world.
Direct access when you need it
Quick answers via Slack or a call, not a ticket queue.
Adjustments as you go
Once your team's using it daily, we fine-tune workflows based on what's actually happening.
Support scoped to you
We figure out the right level of support on the call. No cookie-cutter packages.
The Four Pillars
Get these four things right and MechanicDesk stops being "that software we paid for" and starts running the shop.
Setup &
Optimisation
Everything set up to match how your shop actually runs.
Quotes &
Approvals
Quotes go out fast, pricing stays consistent, approvals are trackable.
Accurate
Customer Details
Clean records, no duplicates. Every customer and vehicle where it should be.
Technician
Checklists
Clear steps for every job so nothing gets missed and nothing falls through the cracks.
Who This Is For
Switching from another system
We've moved workshops across from Marlin, Automation, Workshop Mate, Workshop Software, Momentum Pro, Simpro, and more. Your data comes across clean and your team keeps working, not relearning.
Already on MechanicDesk but it's not working
You've got it, but half the team's still writing on job cards or texting photos. We sort out the data, fix what's been set up wrong, and get the whole workshop actually running through one system. Properly.
Never used workshop software before
You've been running things off spreadsheets, notebooks, or just memory. It's worked, until it didn't. We get you set up from scratch so your team hits the ground running without the painful trial-and-error period.
It Starts With a Conversation
Every workshop is different. We get on a call, understand what system you're on now, how you're using it, and what you want out of a new one. Then we build a plan around that.
We have a chat
Tell us what you're running now, what's working, what's not, and where you want to get to.
We design your plan
Setup, migration, training, support. All scoped to your workshop. No one-size-fits-all packages.
We get it done
We handle the setup, train your team, and stay in your corner until everything's running smooth.
Get It Sorted. Properly
Tell us where you're at and where you want to be. We'll put together a plan that gets your workshop running on a system that actually works.
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