Stop leaving cash
on the table.
You're losing money right now. Forgotten service reminders. No-shows. Customers who meant to book but never didn't. Elite fixes that with automated reminders, 2-way SMS, complete phone system, and VSA integration. Everything you need to capture every booking.
WorkWise Automotive
You're doing all the follow-up manually.
Service reminders get ignored. Customers forget to book. Follow-ups eat your time. Revenue slips away. It doesn't have to be this way.
Right Now
- Your workshop system sends generic texts. You manually check if customers came in.
- Data problems: wrong names, capitals, multiple names, all missed.
- No automation. You forget or spend hours checking data manually.
- System doesn't know which jobs were services. Invoices don't trigger reminders.
- Customer names aren't friendly. They get what's in the system.
- You're paying per text for messages that don't always convert.
- You're the bottleneck. If you don't check it, it doesn't get sent.
Lost revenue. Wasted hours. Half your potential customers never come back.
With Elite
- Data verified. We check your system to confirm actual bookings.
- Vehicle-friendly names. Reminders say "your Prado" not "PRADO_VEH_001".
- Sent routinely. Weekly sends, automated. No staff member forgetting to check data.
- Smart matching. We handle multiple names, capitals, mobile numbers, all correctly mapped.
- Service-aware. We check invoices to know which jobs were services, so nothing gets missed.
- Automatic follow-up. You or your VSA handles responses. If no response, Elite sends follow-up automatically.
- You're not the bottleneck. It runs without you. Your team can manage it. Scales as you grow.
More bookings. Time back. Revenue captured.
Simple. Automated. Effective.
Set Up & Connect
We set up your account, connect to your workshop system, and configure your service and registration reminders.
Reminders Sent Weekly
On your chosen day, Elite sends personalised service and registration reminders automatically. No manual work.
Responses & Follow-Up
Your VSA or team handles responses via Elite. Manual follow-up tracking built in for when that customer responds: "I'm not due for about 6 weeks".
Plus: Review Reminders
Customers can also receive review requests (sent end-of-day or next day, your choice). Fully automated.
Everything you need, nothing you don't.
2-Way SMS & Social Inbox
SMS, Facebook, Instagram, and email: all two-way conversations in one inbox.
Flexible Number Options
Get a dedicated mobile or keep your existing line. Calls ring through to landline if needed.
Unlimited Contacts
Manage unlimited customer contacts seamlessly.
Auto-Import From Your System
On setup, we import all your customers. Then it syncs daily so no customer is ever missed.
Unlimited Day-to-Day SMS/MMS
All your messaging is completely included in your plan.
Pre-built SMS Templates
Automotive-focused templates designed by workshop owners. No thinking required, just use them.
Service & Registration Reminders
Personalised, automated reminders with follow-ups. Elite exclusive. We send them for you.
Review Requests & Reputation
Automated review requests. Elite exclusive. We send them for you, track results, manage reputation.
CRM & Email Marketing
For shops wanting to go further: automate emails at specific times and track detailed customer insights.
Website Chat Widget
Live chat with visitors or capture their email and phone to start texting with them right away.
Unlimited Users & Access
Give your whole team access with role-based permissions. No seats, no limit.
Secure Payment Links
Get paid faster: payment links and automatic overdue reminders integrating with Stripe, Square & more.
Social Media Planner
Plan, schedule, and track social media across all platforms in one place.
Voicemail Capture
Missed calls captured. Customer notified via SMS you're responding ASAP. Voicemail stored for follow-up.
Pre-built Forms
Loan cars, client details, concierge collection, after-hours drop off: ready to use.
Integrations & APIs
Connect to your favourite tools or build custom integrations with our API.
Inbound & Outbound Calling
Calling minutes included depending on your plan. Additional minutes billed at $0.13/min.
MechanicDesk Integration Widget
Text customers, send invoices & payments, and pull vehicle details — without leaving MechanicDesk.
See full widget detailsCall Recording & Transcription
All calls via Elite are automatically recorded and transcribed. Complete call history in one place.
Priority Support & Onboarding
Expert support to get you up and running quickly. Dedicated assistance for your team.
Mobile & Web Access
Use Elite anywhere: iOS app, Android app, or web browser. Your team stays connected.
Work inside MechanicDesk. Powered by Elite.
Stop bouncing between tabs. Our browser widget lives inside MechanicDesk so you can text, invoice, quote and follow up — without leaving the job in front of you.
Available now
Shipped and in daily use by workshops
On the roadmap
What we're building next
Also in the works: a standalone version of the widget that will work with other workshop management systems — not just MechanicDesk.
Why workshops love it
No more tab-juggling
Everything Elite can do is one click away, inside the MechanicDesk window you're already in.
Faster customer follow-up
Quote, invoice and message customers in seconds — straight from the job in front of you.
Everything syncs back
Contacts, conversations and jobs flow into Elite automatically — no double-entry.
Choose how you want to take calls. We handle the rest.
Included with Elite & Core
Mobile app + flexible number options
Premium
Included features + Full desk phone system with call routing
One-time setup fee: custom design & configuration based on your workflow. No monthly charge.
How this changes your workshop
One Unified View
Every call connects to the customer's profile in Elite. No scattered voicemails or missed context.
Team Visibility
Your team sees full conversation history and can jump in anytime. No knowledge silos.
Actionable Insights
Call patterns, peak times, customer preferences: all recorded and searchable for continuous improvement.
Simple, transparent pricing.
No hidden fees. No surprises. Scale as you grow.
Core
Complete 2-way comms & workflows
- ✓ 2-way SMS & social inbox
- ✓ Unlimited contacts & auto-import
- ✓ Unlimited day to day SMS/MMS messaging
- ✓ Pre-built SMS templates
- ✓ Phone system (mobile app + landline)
- ✓ 600 calling minutes per month included
- ✓ Call recording & voicemail capture
- ✓ CRM & email marketing
- ✓ Website chat widget
- ✓ Payment links & reminders
- ✓ Social media planner
- ✓ Pre-built forms
- ✓ Integrations & APIs
- ✓ MechanicDesk widget
- ✓ Unlimited users & access control
- ✓ Mobile & web access
- ✓ Email support
Elite
Everything in Core, plus automated revenue-boosting features
- ✓ Everything in Core
- ✓ 1,000 calling minutes per month included
- ✓ Service & registration reminders (automated)
- ✓ Review requests & reputation management (automated)
- ✓ Advanced call analytics & insights
- ✓ Priority support & onboarding
Optional add-on: Desk phone system with IVR & call routing (one-time setup fee)
Get StartedBoth plans include setup, training, and ongoing support. 3-month minimum, then month-to-month.